Warranty Policy
Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.
DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
All Reso products purchased on resosport.com come with a limited warranty, as shown below. BY USING RESO PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE RESO LIMITED WARRANTY.
We provide a limited warranty for purchases on resosport.com. The warranty period started when the original purchaser received the products.
Warranty Timeline
l Reso Pilot Pro: 3-Year Warranty
l Reso Pilot Neo: 3-Year Warranty
l Accessories: 1-Year Warranty
Exclusions and Limitations
l Non-quality related issues;
l Items purchased from unauthorized resellers;
l Purchases without valid proof of purchase;
l Items that have been refunded;
l Items that have expired their warranty period;
l Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
l Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
l Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
l Lost or stolen products;
l Free products.
Valid Proof of Purchase
l A purchase order number made through resosport.com;
l Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Return Material Authorization (RMA) process
Contact Reso Customer Service Team at support@resosport.com
If your item is eligible for an Reso Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by Reso Support to properly pack the products and return them safely.
Please note that we can only provide return shipping labels for return packages in United States. For returns in other countries and areas, please contact Reso Support at support@resosport.com for more details.
Replacement
In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.
The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.